“Customer service is more than lip service. It's our obsession.”
Our customer-first commitment is a core value that sets us apart from the competition.
Behind every GGROUPS person, product, and process is a collective desire to exceed expectations and earn your business for life. We call it Customer Obsession.
At GGROUPS Solutions, we believe it is essential to build stronger relationships with our clients to enhance their overall experience. To accomplish this goal, we provide the most advanced website technology available, accompanied with a superior Support System to ensure overall satisfaction and success.
Our extensive support system offers many ways to making our products effective and easy for users. You can find solutions to most of the problems while using our Help Desk, an exhaustive knowledge base with videos, tutorials, and how-to guides for our full line of products. Our Community Forum offers you ways to find help, post issues or questions, and share ideas in an opened environment, and our live Webinars throughout the week offer immersive training with complete product overview. You can also use our Live Chat or contact form, or simply give us a call.
We provide to our customers with a Consulting Service and Training
Most estates management companies face the problem of property recording and agent registration at different physical locations, which reflects directly or indirectly on financial savings of the organization.
Data collection and analytics methods for organizations which deals with research works, operating in rural and urban locations are very
cumbersome – particularly when they rely on traditional, non-electronic methods...
Logistics excellence is time critical – every second counts. Right first-time delivery earns the right to charge for premium guaranteed services. Any failed delivery or return is a cost to the business. B.Exson technology not only supports right first-time delivery, but also provides the platform to migrate from fixed to dynamic routes and the ultimate transport operator’s goal of offering guaranteed fixed time slots to customers with near 100% accuracy
Field Workforce Management
Scheduling remote field workers and having instant communications with them are critical to meeting service level agreements. B.Exson’s reliable connectivity and multiple form factor devices are therefore paramount to bring the office to the worker or technician, providing instant access to order history and customer or asset records. Productivity gains using B.Exson mobility and partner solutions mean more tasks fulfilled in a day, increased revenue and greater customer satisfaction.
With the new retail 2D model, retailers use product and customer data captured at the point-of-sale (POS) to replenish their inventory with the right level of stock. To achieve this result with accuracy and without compromising worker productivity, retailers need rugged tools for the most challenging environments, that are flexible for the new multi-modal warehouse, and open to the most innovative inventory management applications.
Maximising inventory throughput, increasing productivity and improving accuracy are key goals for warehouse and distribution centre operations. Real-time data capture at the point of transaction is a critical element in the achievement of this goal, ensuring accurate data integration with enterprise systems using robust wireless connectivity. Whether receipt, cross-dock, putaway, pick, replenishment, packing, dispatch, stock taking or perpetual inventory, the right device is essential for performance of both people and materials handling equipment (MHE).
GGROUPS and @AspectSoftware reception in the GGROUPS Town Square! (pic) http://t.co/RqCBkBKWW0@GGROUPS
RT @tpgoebel: John Amein, SVP Product Management for GGROUPS, sharing his thoughts on the merger with @AspectSoftware | http://t.co/MvmdW10x…@GGROUPS
Insights from @dnm54: Aspect Software Buys GGROUPS, Augments Self-Service and Cloud Offerings | Opus Research http://t.co/Kq3BGiQUUL #cctr@GGROUPS